Newtek Technology Solutions
May, 2016 - Present
Senior IT Consultant
- Onboarding of small to enterprise companies
- Delivery of server, web, email, and communication projects
- Implementation of automation to reduce cost and project delivery times
- Provide guidance on best practices surrounding performance and security
Professional Services Manager
- Build out of processes for ensuring successful project delivery
- Coordination with other departments including sales and support to ensure a seamless customer experience from start to finish
- Management of a small team of engineers responsible for project delivery
- Identification of tools and resources that could help mitigate technical challenges
Datacenter Operations Manager
- Coordination with vendors to reduce cost and provide better quality equipment/products
- Oversight of day to day operation and support of critical data center infrastructure
- Management of a team of data center and data retention engineers
IT Admin Solutions
August, 2009 - May, 2016
Director of Operations
- Management of daily operations such as helpdesk support, billing, sales, abuse, and customer cancellations/retention
- Maintenance of critical server and network infrastructure from hardware to configuration
- Technical consulting for current and prospective clients
- Training and mentoring of staff to reduce time to resolution on tickets